Privacy Policy

At Calm Fertility Care, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you interact with our fertility and wellness services. By accessing our services, you agree to the practices described in this policy.

​

1. Information We Collect

​

We collect personal data from you when you visit our centre, use our services, or interact with our website. This data may include:

• Personal Information: Name, address, phone number, email, date of birth, marital status, and identification numbers (e.g., national IDs).

• Health and Medical Information: Medical history, fertility health data, treatment records, diagnostic results, and other related health data.

• Payment Information: Credit card details, billing information, and other financial data needed to process payments.

• Technical Information: IP address, browser type, and other online activity details when accessing our website.

Sensitive Data
We may collect sensitive information related to your health and fertility in accordance with applicable legal requirements and with your explicit consent. This information is necessary to provide personalised care and treatment options.

​

2. How We Use Your Information

​

We use your information for the following purposes:

• Medical and Wellness Care: To provide you with personalised fertility and health services, manage your treatments, and coordinate with healthcare professionals involved in your care.

• Communication: To contact you regarding appointments, treatment updates, and wellness-related information.

• Billing and Payment: To process your payments and manage financial transactions.

• Website Improvement: To analyse user behaviour and enhance the performance of our website and online services.

• Compliance and Legal Obligations: To comply with applicable legal and regulatory obligations, including medical and healthcare regulations.

We only use your data for the purposes outlined above and will not process your information in any way that is incompatible with these purposes without your consent.

​

3. How We Share Your Information

​

We may share your personal data with third parties in the following cases:

• Healthcare Providers: To coordinate your care and ensure the best possible treatment, we may share information with your other healthcare providers (with your consent).

• Service Providers: Third-party service providers (e.g., payment processors, IT services) may have access to your information to perform services on our behalf.

• Legal Requirements: We may disclose your information if required by law, court orders, or government regulations.

• Consent: We may share your information with other parties if you provide explicit consent.

We will never sell, rent, or lease your personal information to third parties.

​

4. Data Security

​

We take your privacy seriously and have implemented strict security measures to protect your personal data. These include:

• Encryption of sensitive data, including health and financial information.

• Secure access controls to limit unauthorized access to your personal data.

• Regular audits and monitoring to ensure the safety and integrity of our systems.

Although we strive to ensure your data is safe, no system is 100% secure. We cannot guarantee the absolute security of your data.

​

5. Your Rights

​

You have the following rights regarding your personal information:

• Access: You have the right to request access to the personal data we hold about you.

• Rectification: You may request that we correct inaccurate or incomplete information.

• Erasure: You may request that we delete your personal data, subject to certain legal or contractual obligations.

• Restriction: You can request the restriction of processing of your personal data under certain conditions.

• Data Portability: You have the right to request that we transfer your data to another service provider at your direction.

• Withdraw Consent: You have the right to withdraw your consent to data processing at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at the details provided below.

​

6. Cookies and Website Tracking

​

Our website uses cookies and similar technologies to collect information about your browsing behaviour. Cookies help us improve your online experience by remembering your preferences and personalising content. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

​

7. Retention of Data

​

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. Medical records and health-related data may be retained for longer periods as mandated by medical and regulatory guidelines.

​

8. Third-Party Websites

​

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We recommend that you read the privacy policies of any third-party sites you visit.

​

9. Updates to This Privacy Policy

​

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the revised policy will indicate the date it was last updated. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

​

10. Contact Us

​

If you have any questions or concerns about this Privacy Policy or the handling of your personal data, please contact us:

​

Calm Fertility Care
Address: 29A Main Street, Randalstown, Antrim, BT413AB
Phone: +44 (0)7487677111
Email: calm.randalstown@gmail.com
Website: www.calmfertility.com

​

This privacy policy ensures that Calm Fertility Care respects and protects its clients’ data, aligning with medical and legal standards for privacy and confidentiality, particularly in health and wellness services. Let me know if you'd like any adjustments or additions!