Terms & Conditions
1. Introduction
Welcome to Calm Fertility Care, a life-affirming fertility care and women's health and wellness centre. We are dedicated to providing holistic and compassionate care, with a focus on reproductive enhancement and restoration services. Our mission is to help individuals and couples navigate their fertility journey while supporting their overall health and well-being. These Terms and Conditions govern your use of our services, ensuring that all interactions with us are clearly outlined, transparent, and understood. By using our Services, you agree to comply with and be bound by these Terms. Your continued use of Calm Fertility Care implies acceptance of these conditions. We strive to ensure that your experience with us is pleasant, safe, and productive, and we are committed to maintaining the highest standards of care in all aspects of our services. Please read these Terms carefully to ensure that you are fully informed about your rights and responsibilities as a client of Calm Fertility Care. We believe that clear communication is key to fostering a strong partnership, and we are here to support you every step of the way.
2. Services Provided
Our Services include, but are not limited to, reproductive health consultations, enhancement treatments, restoration procedures, physical massage therapy treatments, and a wide range of related health services aimed at promoting fertility and well-being. We recognize that each client is unique, and our services are tailored to meet your specific needs. Whether you are seeking support for natural conception, recovery from reproductive health challenges, or simply enhancing your overall wellness, we are here to help. These services are further detailed on our website or agreed upon in writing during consultations. We take pride in offering personalized care that is responsive to your needs and preferences. Our experienced team is dedicated to delivering comprehensive and effective care that meets your individual goals. We continually strive to expand and improve our services to ensure that you receive the best possible care. From your initial consultation to the delivery of your treatment plan, we are committed to your health and well-being.
3. Client Responsibilities
Provision of Information: The client (“you”) agrees to provide all necessary medical history, documentation, and materials required for the Services. This includes personal health information, previous medical records, and any other relevant data needed to optimize the care and treatment you receive. Your active participation in providing accurate and up-to-date information is essential to the success of your treatment plan.
Accuracy of Information: You warrant that all information provided to us is accurate and complete. Providing false or incomplete information may affect the quality and safety of our Services. In the event of false or incomplete information, we reserve the right to refuse to continue providing Services, and payments will be non-refundable. Your honesty and transparency are essential for the best possible outcome. It is important that you communicate any changes in your health status, medications, or other relevant factors as they arise so that we can adjust your treatment plan accordingly. We value your trust and are committed to working closely with you to ensure that you receive the best care possible.
4. Payment Terms
Pricing: Prices for our Services are as listed on our website or as provided in a custom quote, which reflects the complexity and scope of the service being offered. We strive to maintain fair and transparent pricing, and we are committed to providing high-quality services at competitive rates. Our pricing structure is designed to reflect the level of expertise, time, and resources required to deliver the services you receive.
Payment: Full payment is required before the commencement of the Services unless otherwise agreed in writing. Payment methods accepted include online payments and other methods as specified during the consultation process. Payment is expected to be prompt to avoid delays in service delivery. We appreciate your timely cooperation in fulfilling payment obligations, as this helps us to maintain the high level of service that we aim to provide.
Refunds: Refunds are only provided under certain conditions, such as non-delivery of the Service or gross negligence on our part. Custom treatments and procedures are non-refundable. Refund policies are designed to ensure fairness and transparency while safeguarding the integrity of our services. We understand that unforeseen circumstances may arise, and we will work with you to resolve any issues related to payments and refunds in a manner that is fair and equitable for all parties involved.
5. Delivery of Services
Timeline: We will provide an estimated timeline for the completion of the Services upon receipt of your materials and information. While we strive to meet all deadlines, we are not liable for delays caused by factors beyond our control. These timelines are estimates and may vary depending on the complexity of the Services required. We ask for your patience and understanding should any delays occur, and we will keep you informed of any changes to the expected timeline. Our commitment to quality means that we will not compromise on the thoroughness and care required to deliver your services.
Delivery Method: Services will be delivered through the method agreed upon during the consultation (e.g., in-clinic, virtual consultations). We offer flexible delivery options to accommodate your preferences and circumstances, whether you prefer in-person visits or remote consultations. Any physical materials will be handled with confidentiality and care, ensuring that your privacy is maintained at all times. We take great care to ensure that all aspects of your treatment are delivered with the utmost professionalism, regardless of the delivery method chosen. Our team is dedicated to providing a seamless and comfortable experience for you.
6. Quality Assurance
Satisfaction Guarantee: We aim to provide high-quality reproductive enhancement and restoration services. If you are not satisfied with the results, please contact us within seven days of receiving the completed work to discuss a resolution. Your satisfaction is of utmost importance to us, and we will make every effort to address your concerns in a timely and effective manner. We are committed to working with you to find a solution that meets your needs and expectations. Your feedback is valuable to us, and we use it to continuously improve the quality of our services.
Limitations: While we strive to achieve the best possible results, the outcomes may be limited by individual health conditions and other factors beyond our control. We cannot guarantee specific outcomes due to the complex nature of reproductive health. However, we are committed to providing the highest standard of care and will work with you to maximize the benefits of our services. We are here to support you throughout your journey, and we will do everything in our power to help you achieve your goals.
7. Intellectual Property
Client’s Rights: You retain all rights to the personal health information and data provided for the Services. Your personal information is yours, and we respect your right to control how it is used. We will not share your information without your explicit consent, and we take your privacy seriously.
Company’s Rights: We reserve the right to use de-identified data and results for research and promotional purposes unless you explicitly request otherwise in writing. This allows us to improve our services and contribute to broader scientific knowledge while protecting your privacy. By allowing us to use de-identified data, you are helping us to advance the field of reproductive health and wellness, and we greatly appreciate your contribution.
8. Liability
Limitation of Liability: To the maximum extent permitted by law, our liability for any damages arising from the Services is limited to the amount you paid for the Services. We take all necessary precautions to ensure the safety and effectiveness of our services, but our liability is limited to the direct costs of the service provided. This limitation of liability helps to protect both parties from unforeseen circumstances and ensures that any disputes are resolved fairly.
Indemnification: You agree to indemnify and hold harmless Calm Fertility Care, its employees, and affiliates from any claims, damages, or expenses arising from your use of our Services or any breach of these Terms. This protects us from legal liability in cases where you fail to adhere to these Terms or where external factors impact the outcome of the Services. We believe in fostering a collaborative relationship based on mutual respect and understanding, and we encourage open communication to prevent any misunderstandings or issues.
9. Privacy
Data Protection: We are committed to protecting your privacy. Any personal information collected during the provision of our Services will be handled in accordance with our Privacy Policy. We take your privacy seriously and employ strict measures to ensure that your data is secure and used appropriately. We comply with all relevant data protection laws to safeguard your personal information. We understand the sensitive nature of the information you provide, and we are dedicated to maintaining the highest standards of confidentiality and security.
10. Disclaimer
No Guarantee of Results: While we strive to provide effective enhancement and restoration services, we do not guarantee specific outcomes. Individual results may vary based on a variety of factors, including individual health conditions, lifestyle choices, and external circumstances. We will work with you to create a personalized plan that takes these factors into account, but we cannot promise any particular results.
Fertility Enhancement Disclaimer: Although our Services strive to enhance fertility, natural conception cannot be guaranteed. The effectiveness of fertility enhancement treatments varies among individuals due to numerous factors, including but not limited to, underlying medical conditions, age, and overall health. We will work closely with you to maximize your chances of success but cannot offer guarantees. We encourage realistic expectations and ongoing communication to ensure that you are fully informed about your treatment options and potential outcomes.
Massage Therapy Disclaimer: Our physical massage therapy treatments are intended to enhance well-being and support reproductive health. However, they are not a substitute for medical treatment or advice. If you have any health concerns or pre-existing conditions, please consult your physician before undergoing massage therapy. We encourage you to use massage therapy as a complement to, rather than a replacement for, traditional medical care. We are here to support your overall wellness, and our treatments are designed to work in harmony with other aspects of your healthcare plan.
11. Amendments
We reserve the right to amend these Terms and Conditions at any time, and any changes will be effective upon posting on our website. Your continued use of our Services after such changes constitutes your acceptance of the new Terms. We encourage you to regularly review these Terms to stay informed about any updates or modifications. It is your responsibility to remain updated on any revisions to ensure you fully understand your rights and obligations. If significant changes are made, we will attempt to notify you through the contact information you have provided. We aim to keep the Terms transparent and reflective of the ongoing relationship between Calm Fertility Care and our clients, and we appreciate your cooperation in keeping informed about any updates.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Northern Ireland. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Northern Ireland. By engaging with our Services, you agree that any legal matters or claims will be resolved in this jurisdiction. We operate in compliance with all relevant legal and regulatory frameworks to ensure that our services are delivered with integrity, transparency, and accountability. Our adherence to local laws ensures that your experience with Calm Fertility Care is grounded in a fair and lawful process, and we are committed to protecting your rights under these legal provisions.
13. Contact Information
If you have any questions, concerns, or need further clarification regarding these Terms and Conditions, we encourage you to reach out to us directly. We are here to assist you and provide additional information whenever necessary. Your satisfaction and understanding are important to us, and we want to ensure that you have all the information you need to make informed decisions about your care. Please contact us at:
Calm Fertility Care
Contact: calmfertility.com/contact
Website: calmfertility.com
Our team is available to address your queries and provide support as needed. We are dedicated to maintaining clear and open communication with our clients, and we value your feedback as a means of continually improving our services.
Acknowledgment
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Your use of Calm Fertility Care's services constitutes your full agreement with these Terms, and we appreciate your trust in our services. We are committed to providing exceptional care and fostering a positive experience throughout your fertility journey. We look forward to supporting you in achieving your health and wellness goals, and we value the opportunity to be part of your care team. Thank you for choosing Calm Fertility Care.